Support

We offer our full support and knowledge to you as a valued customer when you purchase online from HairProHairCo. This quality support is provided by Fully Qualified Australian Industry Trained Hairdressers who have intricate knowledge of everything associated with hairdressing. Utilising this knowledge we can therefore offer you the proper and full professional service that only you deserve. You can email us 24/7 or call during the hours listed. We always endeavour to respond within 24hours of your enquiry.

Payment

This website uses a Comodo SSL certificate to secure Online Transactions and Data for customers. It uses the highest strength of encryption to Protect online transactions and any data that is transferred between servers. This is to provide our valued customers with the assurance and peace of mind to know that their information is safe and secure. We also encrypt our site with SiteLock. Site Lock is the global leader in website security, protects you from hackers, spam, viruses, scams, removes malware, and provides PCI Ecommerce Web Compliance. We go one step further and allow you to transact payments through your trusted PayPal account or through PayPal using a Credit Card. Bank Deposits are available. Take note of the order details when selecting this option as you need your order number as a reference when making a deposit.

Variety

We aim to always keep up to date with trends and styles. It is our belief to provide our valued customers with a one-stop-shop by continually expanding our product varieties and availability. It is our promise to always listen to the valued input that our customers provide, so if we don't have a particular product that you would like to see us sell then please send us an email via our contact page and we will take it into consideration.

Discounts & Promo’s

We hold Promotional activities throughout the year to ensure that we offer discounts on special items and also on the core regular items we sell. Major trend changes, seasons, new product releases, special times of the year are all but some of the times that we set up Promo's. Be sure to check out our store regularly to take advantage of what we have to offer.

Transparency

We are very clear, concise and honest throughout the sales process and also with the after sales support service. At HairProHairCo.'s online store we are transparent with what you pay, inclusive of shipping in the final amount before you check out. The final price you see is final, there are no hidden fee's or nasty surprises waiting for you at the end of the buying process. Now that's transparency for thought.

Ease Of Use

We have designed the site to allow purchases to be made in a safe and easy to use format to further enhance your shopping experience. Our site is specifically designed to give you a seamless checkout process and provide you with prompt communication via email on the status of you order. Rest assured that we will continually upgrade our services to provide all our customers with the best shopping experience

Wholesale Orders

We offer full Wholesale support to Salon's that need a reliable hair product supplier. Our terms are flexible and can be created to suit your budget. Our Wholesale division caters for Home Salon's as well as established Brick and Mortar hair salons. Prices listed on the website are Retail prices inclusive of GST. Wholesale orders are subject to approval. We do encourage you to make an enquiry.

30 Day Money Back

Our 30 day money back guarantee is unique to HairProHairCo. If you simply change your mind you can send your items back to HairProHairCo. for a full refund excluding shipping. This is provided that the goods are still in their original packaging of unused and brand new quality. All our liquid products are safety and tamper proof sealed and must return in this manner. Please refer to our Terms and Conditions and Shipping policies for more information. Please feel free to contact us also.